Customer Story: WellSpan Health
Building a Best-in-Class Culture of Safety: How WellSpan Health Transformed Workplace Violence Prevention
Results at a glance
reduction in DART injuries in the first year
deployed Canopy Buttons
A Commitment to "Zero Harm"
While clinical safety was a top priority, the team members' physical safety lacked a unified approach. Different hospitals used inconsistent methods to contact security, often relying on disparate phone numbers and localized emergency response processes that didn't scale with the system's growth. To address this, WellSpan set an ambitious goal to eliminate all preventable injuries, viewing safety technology not as an optional luxury but as critical infrastructure essential for every care environment.
- Delayed Assistance: Team members could not easily locate a phone to call security for help as situations escalated.
- Inconsistent Technology: No standardized way to facilitate help requests across different hospitals and off-site locations.
- Siloed Reporting: Security and clinical teams lacked integrated systems, making it difficult to track data and trends.
"Within an hour and a half of us deploying the badges, we had an incident... it was unbelievable that this worked this fast, that quickly, and we wanted everybody in the organization to know."
The impact
The Turning Point: A Comprehensive Security Overhaul
WellSpan chose Canopy to serve as the technological heartbeat of its safety strategy. Beyond the simplicity of a wearable button, Canopy offered a way to merge security response with clinical intelligence. By integrating Canopy alerts with the DASA (Dynamic Appraisal of Situational Aggression) score, WellSpan empowered its responders with context. When an alert is triggered, security has awareness if they are walking into a high-risk clinical situation, allowing for an informed, empathetic de-escalation response. Furthermore, Canopy provided data validation, allowing leadership to cross-reference incident reports with real-time activations to build an accurate safety narrative.
"We knew we couldn't eliminate workplace violence entirely, but we could certainly prevent the harm coming to our team members. We wanted them to feel empowered, not monitored. Once we rolled it out, you could feel the shift—they finally felt safer."
