About the Role
Canopy is at the stage where execution discipline — not ideas — determines whether we scale or stall. We are hiring a Director of Business Operations to personally drive hands-on operational improvement across the customer lifecycle, with immediate focus on improving gating metrics, lifecycle readiness, and execution reliability.
This is not a strategy role. This is a doer role. You will work inside the system every day: reviewing pipelines, diagnosing bottlenecks, fixing broken handoffs, tightening readiness criteria, and installing operational rigor until outcomes are predictable. You will not just design frameworks — you will run them.
Your mandate is simple: make lifecycle transitions clean, measurable, and reliable. This role sits at the center of Sales → Deployment → CX → Support → Product → Finance execution and ensures that customers only move forward when they are actually ready. You are the operator who closes the gap between intention and reality.
Core Mandate
Personally own the improvement of lifecycle gating metrics and operational readiness across the customer journey. Install hands-on execution discipline that reduces risk, surprises, and rework. Turn lifecycle governance from a concept into a daily operating rhythm.
What You’ll Do
Own Gating Metrics and Lifecycle Readiness
- Directly monitor and drive lifecycle stage performance.
- Audit active deals and deployments to ensure readiness criteria are real, not theoretical.
- Intervene when lifecycle transitions are premature.
- Tighten entry/exit criteria until they produce reliable outcomes.
- Create feedback loops that continuously improve lifecycle quality.
- You are accountable for the metrics improving — not just reporting them.
Run the Lifecycle System Day-to-Day
- Operate the lifecycle framework as a living system.
- Review handoffs in real time and correct breakdowns.
- Ensure required documentation and readiness signals exist before transitions.
- Close execution gaps immediately — not after retrospectives.
- Make operational standards visible and enforced.
Fix Execution Friction in Real Time
- Work directly with Sales, CX, Deployment, and Support leaders to remove bottlenecks.
- Resolve cross-functional ownership confusion.
- Drive decisions when teams are stuck.
- Prevent problems instead of documenting them after the fact.
- Be present where execution happens, not removed from it.
Replace Heroics with Reliable Workflows
- Identify where success depends on individual effort.
- Install repeatable workflows that scale.
- Reduce institutional fragility.
- Make the right behavior the easy behavior.
Build Visibility that Drives Action
- Create dashboards tied directly to lifecycle health and gating performance.
- Ensure metrics are trusted and used in decision-making.
- Translate operational data into immediate execution changes.
Lead Adoption Through Execution, Not Policy
- Model operational discipline in how work is run.
- Coach teams through live examples, not abstract training.
- Drive behavior change by embedding standards into daily work.
What Success Looks Like (12–18 Months)
- Lifecycle stage transitions are predictable and enforced.
- Gating metrics consistently improve.
- Premature handoffs disappear.
- Customer delivery becomes stable and boring.
- Execution surprises decline dramatically.
- Teams trust the system because it works.
Who You Are
- 10+ years running operations in high-growth environments.
- Hands-on operator who improves systems from inside them.
- Obsessed with execution detail and follow-through.
- Comfortable enforcing standards and saying “not ready.”
- Strong cross-functional credibility.
- Bias toward action over analysis.
- Calm, direct, and decisive under pressure.
- You close gaps instead of explaining them.
Why This Role Matters
- This role is the execution backbone of Canopy’s scale.
- You are the person who ensures that operational reality matches leadership intent.
- If you’re energized by fixing broken systems, tightening execution, and turning chaos into reliability — this is your seat.